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1. What payment options does Gen-Tune accept?
Gen-Tune accepts MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card, as well as the security code on the back of the card, in order for your card to be approved. Because of policies with our credit card companies, we have the right to require your order to be shipped to the billing address of the credit card.
Gen-Tune does accept PayPal as long as the address in the PayPal account is a confirmed address. Because of PayPal policies, Gen-Tune can only accept and ship orders to addresses that have been confirmed. Gen-Tune reserves the right to allow customers to utilize unconfirmed PayPal accounts.
Gen-Tune accepts wire transfers for international orders. In order to send a wire transfer, add the items that you would like to purchase to your cart and follow the check out steps. When you get to payment options you will see a payment option called "Wire Transfer." Select that option and continue the check out process. You will be given the wire transfer instructions and Gen-Tune's banking details so that you can send your payment. Wire transfer orders are only held open for 14 days before they are canceled, Gen-Tune must receive your payment before the 14 days have expired.
2. My order was declined but you charged me! Gen-Tune charged me twice (or more)!
If your transaction was not approved for any reason, your account may appear to have been debited even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the transaction fails at any of these points, your bank will decline the transaction. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3-5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when the funds will be released. We at Gen-Tune do not get credited for any order that is declined. The temporary appearance of a debit is simply a reflection of the time it takes your bank to recognize and record the cancelled purchase and releases the pre-reserved funds. If this occurs, please check your account in a few days, maybe sooner depending on your bank, and you will notice that those funds were never in fact withdrawn from your account.
3. Is my order secure?
Shopping with Gen-Tune is safe and secure. We use the most advanced and up-to-date form of data encryption on the market today. It is actually safer to buy online with Gen-Tune then it is to buy from most local retail shops or even over the phone!
4. What does it mean when a product is backordered?
Occasionally, a backorder will happen even with our large inventory and ever growing distribution chains. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, we will bill you and wait until that part is ready to ship to you. If the backordered item is part of a larger order that has already been shipped to you, you may be responsible for extra charges. Also, due to variations in manufacturer shipping times, backorders are only kept open for a maximum of 90 days. If we haven't received the item from the manufacturer within this time, the backorder will be canceled and a refund will be issued to you. At the time of cancellation, you may re-order, or substitute with a similar item. It is very important to us that you are completely satisfied with your entire order, every time.
8. Explain free shipping.
Gen-Tune from time to time may offer free shipping. Alaska, Hawaii, international orders, and items listed as truck freight are extra and not included in any free shipping offer.
9. Can I order faster shipping?
We will gladly accommodate most priority shipping requirements in the continental US, such as Next Day and 2-Day, whenever possible. Priority shipping will be extra and is not included in the free shipping option. Saturday delivery is available over the phone only.
10. Does Gen-Tune ship to Canada and other international countries?
Gen-Tune will ship to most countries in the world. To get a shipping quote, add the items that you would like to purchase to your cart and follow the check out steps. You will see a shipping and payment screen that will give you both your shipping costs and payment options. Gen-Tune uses FedEx/UPS International for all international orders. If you go to place an order and your country is not listed, please email sales@ectune.com. Please note that all international orders will be subject to extra costs, such as Customs Duties, Taxes and or extra delivery services that could be outside of the total you pay through our site. Gen-Tune is not responsible for these extra costs.
11. What is the status of my order?
In an effort to give you more complete and detailed information, Gen-Tune uses both an online order status and email to keep you up to date with your order. Gen-Tune will update you by email and update your online order status once the product ships. We will update you with either a tracking number or an expected time frame in which your order should ship within 48 hours of placing your order unless you place your order late Friday afternoon. If a part is backordered we will keep you up-to-date with the most current information possible. If you would like to check the status of your order you can email sales@ectune.com
12. How long before I receive my order?
Most items are shipped using USPS or UPS ground. Ground shipping can take up to 6 days to the west coast and up to 4 days to the east coast. Once you receive a tracking number from us you will be able to track the order through either the USPS or UPS website. The tracking number will give you updated information on your packages status and an estimated arrival date.
13. How do I cancel my order that has not been shipped?
In order to cancel an order you must email sales@ectune.com with your full name, order number, part(s) that you would like to cancel, and a reason for cancellation (so that we can better meet your needs in the future). Please do not call Gen-Tune; we only accept cancellations through email to make sure there is a paper trail and that you are the correct person canceling the order; we would hate to cancel the wrong one. A product is considered purchased once we receive payment for the product.
16. My product arrived damaged. What do I do?
Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Gen-Tune will help to the extent that we are able but in most cases you will need to make the claim with the shipping company. Gen-Tune does insure all shipments so you will receive a replacement as soon as the claim is approved by the shipping company. In some international order instances we are unable to provide full insurance and you may be subject to the full loss of any packages. If you are unsure if you fall into this category please email us.
18. You sent me the wrong part. How do I get what I need?
Mistakes can happen no matter how hard we try. If you get the wrong part, please email sales@ectune.com to let us know. We will be more than happy to exchange it for you as fast as possible.
Users assume all cost and risk associated with any items purchased from eCtune LLC doing business as Gen-Tune and referred to in section 19 of this agreement as Gen-Tune. Parts sold or manufactured by Gen-Tune may not meet legal requirements for use on public roads. People thinking about purchasing product(s) from Gen-Tune should check with their local and state authorities for legality. It is the user’s responsibility to know and comply with all local and federal laws and regulations. Use or installation of Gen-Tune products may affect user insurance and/or vessel warranty coverage. It is the user’s sole responsibility for consequences that may occur due to having the product installed in his/her vessel. Gen-Tune assumes no legal responsibilities and/or liabilities, whether to user’s vessel, engine, person(s), and/or property(s), that result from the use of, or servicing of a vehicle of which a Gen-Tune product has been installed/attempted to be installed, or to any other vessel(s) and/or person(s), regardless of whether or not this product has any involvement directly or indirectly and/or liability, and/or whether or not proper installation has been carried forth. All engines, engine parts, and electrical components are for OFF ROAD USE ONLY/RACING VESSEL ONLY. Acquisition of a Gen-Tune product will act as an acknowledgment of the legal disclaimer stated herein. Gen-Tune reserves the right to change this disclaimer at any time without any prior consent or notification.
1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
1. Permission is granted to temporarily download one copy of the materials (information or software) on Gen-Tune's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Gen-Tune at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
1. The materials on Gen-Tune's web site are provided "as is". Gen-Tune makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Gen-Tune does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Gen-Tune or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Gen-Tune's Internet site, even if Gen-Tune or a Gen-Tune authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials and pricing appearing on Gen-Tune's web site could include technical, typographical, or photographic errors. Gen-Tune does not warrant that any of the materials on its web site are accurate, complete, or current. Gen-Tune may make changes to the materials contained on its web site at any time without notice. Gen-Tune reserves the right to cancel an order up to the point of delivery. Gen-Tune does not, however, make any commitment to update the materials.
6. Links
Gen-Tune has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Gen-Tune of the site. Use of any such linked web site is at the user's own risk.
7. Site Terms of Use Modifications
Gen-Tune may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to Gen-Tune's web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Gen-Tune.com strives to ensure that its services are accessible to people with disabilities. Gen-Tune.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
The Gen-Tune.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Gen-Tune.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on Gen-Tune.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
If you are experiencing difficulty with any content on Gen-Tune.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact Gen-Tune.com Customer Support as follows: Email: sales@Gen-Tune.com
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
Gen-Tune addressThis Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.